Mô tả công việc
About the role:
As TSC.ai enters its next phase of growth, the Product Manager will play a crucial role in advancing the Genie AI platform to new levels of functionality, usability, and market fit. Working closely with the Head of Product and cross- functional teams, this role combines hands- on product delivery with user advocacy and data- informed decision- making to help drive scalable, customer- centric product outcomes.
Key Responsibilities1. Product Execution & Delivery
Review, prioritise, and manage product backlog
Be the product advocate and drive internal knowledge of the tool and features
Collaborate with the Head of Product and stakeholders to execute the product roadmap, focusing on delivering business value aligned with strategic priorities.
Run Scrum ceremonies: sprint planning, grooming, daily stand- ups, and work closely with engineering to ensure timely and high- quality delivery.
Assist QA with testing
Timely review and act on product feedback from clients and internal teams, proactively investigate and suggest feature improvements
Track progress and communicate updates across teams and stakeholders
Translate high- level requirements into well- defined user stories with clear acceptance criteria
User Experience & Customer Advocacy
Collaborate with the UX team to deliver the best experience by building prototypes that support key features or improvements in conjunction with UX/UI designers.
Assist in mapping user personas and journeys to understand and articulate user needs and pain points
Communications:
Create and maintain thorough documentation of product features
Support product releases: share internal announcements, conduct internal demos,
Data- Driven Insights & Adoption
Leverage product and user analytics tools to monitor engagement, adoption, and feature usage metrics
Support in the creation and delivery of updated in- app trainings, onboarding materials, and communications using digital adoption platforms
Market & Competitive Awareness
Support product strategy through competitive mapping and research
Assist in collecting and analysing market and competitive intelligence to inform product feature prioritisation and positioning.
Cross- Functional Collaboration
Work daily with Engineering, Data, Data Science, Customer Success, Business Development, and other teams to ensure alignment and effective communication
Proactively gather and incorporate feedback from stakeholders and customers into product decisions