Communicate with colleagues through body language and voice while always maintaining a calm and gracious tone.
Proactively engage with guests and assist them with any inquires regarding transportation arrangements, resort activities in a friendly and helpful manner.
Solve minor problems on the spot and immediately report guests feedbacks and issues to superiors in order to find a prompt and best solution.
Keep resorts property safe and secure, treat provided working equipment and assests in a responsible and professional manner. You always take high responsibility in keeping resort buggies clean and maintained, regularly check their condition to ensure highest level of safety during the exploitation; radio sets are in good working condition, ensure that the Bell desk, trolleys and storage room are clean and well organized at all times.
Coordinate with such associates as receptionist, Regent experience agent, butler, Regent service attendant, concierge, cheauffer and airport representative in regards of guest transportation and luggage services.
Take care of guest luggage upon departure, ensuring its delivery from guest room to lobby and loading onto the vehicle in a careful manner.
Deliver messages, packages and parcels to guest room according to prescribed procedures.
Make sure that the radio and headphone are set to a quiet level that is enough for internal communication yet not distractive to guest’s attention.
Transport guests by buggies within the resort premises, ensuring guests’ safety and comfort. Ensure to follow internal driving regulations, comply with resort policies regarding buddy training and license.
Welcome guests upon arrival and assist them with luggage uploading and storing, delivering it to guest’s room in a descreet manner.
Handle groups’ and FIT’s arrivals and departures adhering to resort’s established procedures with high level of precision and attention to details.
Escort guests to their room and provide room orientation, explain resort information and room facilities when needed.
Assist in directing traffic in the resort’s driveway, assist guests with taxi upon request.
Take initiative in offering assistance with guest luggage, treating it with high responsibility and care while transporting, and ensure its safety while storing at all times.
