Policy Services Staff (6 Months Contract)

POSITION PURPOSE
Handle with policy alterations and valuations requests assigned by Head of PS from time to time in order to meet the clients’ expectations and to enhance company service quality.
ACCOUNTABILITIES

Receive and handle with assigned duties accurately, timely and in good customer services manners for: Policy alterations and reinstatement & Policy valuations.
Stay current and proficient with workflow, latest forms, computer system, application and department goal.
Recommend to Head of PS initiatives in improving the PS efficiency and quality of services.
Participates actively in development of working procedure/special project with effective and timely manner
Other jobs as delegated by the line manager.
Regularly follow up pending report to make sure the client’s request to be processed appropriately.

JOB SPECIFICATION

Strong customer services focus, attention to quality, accuracy and detail.
English: fluent
At least 1 years of customer services experience
Very good communication and problem- solving skills.
Proficient in Microsoft office and excel
Relevant life insurance qualifications such as LOMA certificates
Ability to learn all current company operating systems needs to perform the job.
Bachelor’s degree

CHALLENGES

Actively seek way to improve current process.
Ensure assigned duties processed effectively and efficiently in order to achieve the PS team goal and to meet the set service standards.
Close coordinate with the CS team and well support sale force to get the best services.

Clear career progression: We provide a defined career path with opportunities for advancement.
Opportunities for growth: Participate in regular company trips; workshops and knowledge- sharing sessions to enhance your skills and career development.
Comprehensive benefits: Enjoy a generous benefits package including a 13th- month salary; performance- based bonuses; annual salary reviews, 12 days of annual leave, increasing by 1 day every 4 years
Performance- based salary: Your salary will be commensurate with your skills and contributions.

Cập nhật gần nhất lúc: 2025-09-15 14:25:03