Policy Services Senior Executive (Chuyên viên Cao Cấp Quản lý Hợp đồng)

POSITION PURPOSE
Handle policy alterations and valuations requests assigned by Head of PS from time to time in order to meet the clients’ expectations and to enhance company service quality.
ACCOUNTABILITIES
Policy Service Operations

Regularly follow up the pending report to make sure the client’s request to be processed appropriately.
Handle policy alterations, reinstatements and valuations accurately, timely and in good customer services manners.
Stay current and proficient with workflow, latest forms, computer system, application and department goal.

Team Support

Conduct training sessions to improve team capabilities and service quality
Provide guidance and support to team members.
Prepare regular reports on operational performance

Process Improvement

Recommend to Head of PS initiatives in improving the PS efficiency and quality of services.
Participate actively in development of working procedure/special project with effective and timely manner
Support system testing and contribute to automation efforts

Other jobs as delegated by the line manager.

JOB SPECIFICATION

At least 2 years of customer services experience.
Ability to learn all current company operating systems needs to perform the job.
Very good communication and problem- solving skills.
Proficient in Microsoft office and excel.
Bachelor’s degree
Relevant life insurance qualifications such as LOMA certificates.
English: fluent
Strong customer services focus, attention to quality, accuracy and detail.

WORKING RELATIONSHIPS
Internal interface:

Co- ordinate with other sections of OP to process daily activities.
Report directly to Head of PS

External interface:

Policy Owner.
Customer Service team and sale force.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-08-24 09:20:03