Platform Operation Specialist

Prepare operation KPI reports, analyze user data, and propose improvements.
Review and moderate property listings, images, and verify seller/broker information.
Manage and respond to customer service requests (inquiries, complaints, user guidance).
Reconcile transaction data (point purchase, listing extension, advertising fees) and coordinate with Accounting.
Participate in User Acceptance Testing (UAT) for new features, provide feedback to IT team.
Main responsibilities:
Manage processes related to customer service, content moderation, transaction reconciliation, and product testing.
Ensure smooth, accurate, and efficient daily operation of the real estate listing platform.
Collect user feedback and provide insights to improve platform features and customer experience.
Challenges
Support business scalability as transaction volume and user base increase.
Communicate effectively with real estate agents/partners, assist them in uploading property listings, and provide support to improve their listing performance.
Find insights from operational and user data to support real estate business strategy.
Handle customer inquiries and complaints efficiently within limited response time.
Maintain accuracy in content moderation and transaction reconciliation during the platform’s initial launch stage.
Quickly adapt to internal systems, operation processes, and tools.
Standardize and optimize operation processes, and establish SOPs.

· Understanding of digital platform operation processes (property listing, e- commerce, fintech).
· Basic knowledge of transaction auditing/reconciliation.
· Detail- oriented, proactive, and continuous improvement mindset.
· Minimum 3–5 years of experience in digital platform operations, e- commerce, or real estate.
· Bachelor’s degree in Business Administration, Economics, Finance, Information Technology, or related fields.
· Excellent communication and problem- solving skills.
· Strong cross- functional collaboration ability.
· Good command of English (both written and spoken) to work with internal teams and external partners.
· Proficient in Excel/Google Sheets.

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Cập nhật gần nhất lúc: 2025-10-28 17:50:02