Personalization Manager

Position Summary:
The Personalization Manager is responsible for delivering premium, personalized experiences to our VIP customers. This role focuses on building long- term relationships and ensuring each customer receives exceptional, tailored service. The Personalizatoin Manager will act as a trusted advisor and advocate, anticipating client needs and exceeding expectations.
Key Responsibilities:
Customer Relationship Management
- Build and manage strong relationships with VIP clients, gaining a thorough understanding of their preferences and expectations.
- Serve as the primary point of contact for VIP customers, delivering customized solutions and responding promptly to their needs.
Personalized Service Delivery
- Ensure every interaction reflects the brand’s luxury standards and unwavering commitment to service excellence.
- Anticipate customer needs and proactively provide services, products, or solutions that enhance their overall experience.
Issue Resolution
- Collaborate with internal teams to swiftly address product or service- related issues.
- Resolve any concerns or complaints from VIP clients with urgency, professionalism, and care, ensuring satisfactory outcomes.
Feedback Collection & Reporting
- Collect and analyze feedback from VIP customers to identify opportunities for service and product improvement.
- Prepare and present reports on customer satisfaction trends and insights to support strategic decisions.
Knowledge and Training Development
- Support the training and mentoring/adudiung of customer care on VIP service best practices.
- Maintain a deep understanding of the company’s products, services, and brand standards relevant to VIP care.

Requirements:
- Bachelor’s degree in business, hospitality, or a related field.
- Strong problem- solving ability and composure under pressure.
- Professional appearance and demeanor appropriate for a luxury brand environment.
- High emotional intelligence and strong empathy toward customer needs.
- Minimum of 3 years’ experience in customer service, preferably with luxury or high- value clientele.
- Outstanding communication and interpersonal skills, with an emphasis on cultivating lasting relationships. Sense of unreasonable hospitality.
- Passion for delivering exceptional customer experiences and consistently high service standards.
- Thorough understanding of luxury market expectations and customer service dynamics.
- Proficiency in CRM software and other customer management tools.
- Self- motivated, results- driven, and capable of working independently while supporting/ motivating team success.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-09-19 10:35:02