Personal Assistant to General Manager - Trợ lý / Thư ký Tổng Quản lý

Provide translation/interpretation for meetings and documents when required.
Prepare and distribute meeting minutes; maintain proper filing and documentation.
Prepare daily verbal updates and monthly reports; perform additional tasks assigned by the GM.
Support the General Manager in maintaining high service standards and overall hotel operations.
Conduct regular room inspections, ensuring all rooms—especially VIP—meet quality standards before check- in.
Monitor and manage office supplies; support smooth communication across all levels.
Handle calls, messages, schedules, appointments, and meeting arrangements for the GM.
Assist teams in resolving guest service issues and uphold hotel standards across departments.
Manage guest feedback, reviews, and complaints; coordinate service recovery with departments.
Arrange travel, accommodations, and office logistics for the General Manager.

Required Skills:

Proficient in the use of Microsoft Office
Enthusiastic, proactive, creative, and responsible
Have negotiation and problem- solving skills
Good planning, organizing, and customer relation skills
Extensive knowledge of the hotel, its services, and facilities
Fluent English, both spoken and written

Qualifications:

Diploma in Business, Hotel Management, or Secretarial Studies

Experience:

3 years of relevant work experience in the hospitality industry, preferably with an international brand

Competitive salary & full- service charge in the probationary period
Uniform, duty meal, locker, and laundered uniform provided by the Hotel
Summer outings and several team- building activities
Birthday gifts and allowances on special events
Annual health check
Other benefits according to the Hotel’s policy

Cập nhật gần nhất lúc: 2026-01-09 15:40:03