Business Performance
• Prepare, implement and compile data for monthly reporting
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
• Set periodical Talent & Culture and training budget & forecast
Talent & Culture Management
• Oversee the Hotel’s staff facilities including staff locker rooms, rest rooms, and staff restaurant
• Develop and propose plans relating to present or future manpower requirements of the Hotel to ensure that the Hotel is correctly staffed according to the projected level of business
• Act as an internal consultant in providing advice and guidance in the management and resolution of grievance and disciplinary issues
• Oversee the administrative activities of payroll, benefits, legal compliance and employment law
• Represent the Hotel in collective bargaining and contacts with labour organizations and employee representations
• Identify, prioritize and meet short and long term training and development needs of the Hotel
• Review the recommendations of staff promotions and career development by respective Executive Committee/Department Heads for the General Manager’s approval
• Maintain confidentiality of sensitive matters/issues
• Prepare succession plan for the potentials for middle and senior management level with the department/division heads and General Manager
• Formulate and implement policies, procedures and standards pertaining to Human Resources Administration, Compensation and Benefits, Employee Welfare, Safety and Health, Employee Communication, Industrial Relations, Training and Development, Performance Management and Career Development in accordance with national, industry standards, laws and customs, and ensuring that they are complied with by other departments
• Liaise with employment agencies and other sources for the recruitment of Management employees. Interview, assess and evaluate prospective employees
• Direct the Hotel’s employee events, social and recreational activities as well as employee recognition programs
• Formulate and recommend a sound wage and salary system, which facilitates the attracting and retaining of staff
• Edit staff newsletters and other in- house staff publications
• Ensure compliance with local health and safety regulations
Team Management
• Identify and develop team members with potential
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify issues and provide a regular forum for department communication
• Constantly monitor team members performance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Perform other reasonable duties assigned by the assigned by the Management
• Conduct performance review and manages performance issues that arise within the team
• Interview, select and recruit Talent & Culture employees
