The Payroll Associate Manager is responsible for managing a team of Consultants delivering Payroll Service, managing day- to- day work of the payroll service to ensure that it is delivered efficiently, ensuring accuracy, compliance of processes, documentations, high services and adherence to regulatory standards. This role is important in ensuring the smooth handling of payroll- related processes and compliance, contributing directly to firm’s operational efficiency and clients’ satisfaction and retention
Payroll Service Delivery
Payroll processing
Manage, oversee end- to- end Payroll processing for clients with high quality and timely manner
Work with Government Authorities to submit required documents
Audit payroll data and staff record changes to verify that adjustments, statutory payments (e.g., Social Insurance, Health Insurance, and Unemployment Insurance), and calculations (e.g., SSP/SMP) comply with regulations.
Reconcile monthly and year- end payroll processes, ensuring accuracy in statutory and other returns while handling complex and time- sensitive calculations.
Collaborate with Supervisors/ Consultants to develop standardized procedures, forms, and formulas to facilitate the preparation of monthly insurance reports and reconciliation of data
Support legislative, procedural, and system changes, maintaining up- to- date policies, and assisting in staff training on new regulations and best practices.
Process Optimization:
Streamline working processes
Implement innovative ways of working and tools to improve productivity, maximize margins
Internal Coordination:
Work closely with related teams to ensure that data is accurately integrated into payroll processing
Liaise with related teams to ensure alignment in processes
Reporting:
Review, ensure labor reports and register labor books for all payroll clients in compliance with local regulations
Review, ensure accurate and up- to- date records of all payroll- related transactions
Regulatory Compliance:
Support internal audits by providing accurate records and thorough explanations of procedures (if any)
Ensure all activities align with company policies, working process, procedures, laws regulations, preventing compliance risks
Financial Goal Achievement
Be responsible for team’s target
Overview payment process
Client Consultation
Investigate and actively bring to resolution of customer questions
Visit clients to get the inquiries and information if required
Consult clients on labor- related regulations and assist them in understanding relevant documents and processes (if any)
Develop and maintain strong relationships with clients
Team Management & Development
Give team’s direction and pathways to achieve team goals
Manage resources to enhance efficiency, maximize margins
Manage team members in terms of performance, development
Train team to equip with necessary skills for better service delivery
Project management
Lead or support BU/Corporate projects that are both strategic and operational
