BASIC FUNCTION:
To ensure that the Quality Standards of the hotel comply with company policies and procedures in line with the organization’s vision, values and Centara Brand Standards.
To play and to take responsibilities in assisting General Manager of organizing, managing and providing effectively and efficiently administrative and secretarial tasks.
DUTIED AND RESPONSIBILITIES:
ADMINISTRATION
Performs other related duties as assigned.
Schedules and attends meetings on behalf of executives, taking notes and recording minutes.
Performs office tasks including maintaining records, ordering supplies, and performing basic bookkeeping.
Performs additional duties as assigned by executives.
Arranges travel and accommodations for executives.
Performs clerical and administrative tasks including drafting letters, memos, invoices, reports, and other documents for senior staff.
Receives incoming communication or memos on behalf of senior staff, reviews contents, determines importance, and summarizes and/or distributes contents to appropriate staff.
QUALITY MANAGEMENT
As the Quality Representative of the hotel, to maintain the integrity of the Quality Standards and ensure achievement of stated quality objectives and policies.
To conduct random check on food hygiene and cleanliness in all kitchens following HACCP standards.
To manage all third- party external audits with regards to service (Mystery guest audit external internal) and to follow up the improvement and training plan (CHR, Hotel IQ, Safety in Asia, EarthCheck etc…)
To share guests comments (positive and negative) on a daily basis and ensure necessary follow up and action if needed. Reinforce positive comments and ensure associate is recognized.
To conduct random checks on sequence service standards, food quality and set up on daily basis for all areas.
To ensure all standards are updated and communicated to all concerned, and establish an effective follow up procedure and final implementation is complete.
After each audit, need to coordinate and follow up closely with respective department heads on non- Compliance areas of the Service Reference.
Work hand in hand with CHR Marketing Communications department to coordinate and prepare printing materials for all departments as well as review of all artwork before processing.
Conduct quarterly “Brand Audit” based on the Mystery Guest Audit guidelines. Submit detailed report to GM/RM and all HODs concerned.
To conduct random checks of VIP rooms and rooms blocked for guests who have previously filed complaint.
Perform related duties and special projects as assigned by GM
To communicate with CHR HQ/ updated SOP and related message to all persons concerned
To attend daily morning brief /HOD’s meeting to share feedback with regards to Quality & Brand Standards and to keep abreast of the daily operations and happenings around the resort.
To conduct property inspection every two weeks with GM and HOD’s concerned and provide the proper report and follow up the improvement.
To supervise the maintenance of Departmental Operating Procedures, in line with Centara standards.
In coordination with Training Department ensure Risk Management e- learning courses are completed by designated team members i.e. food safety, risk management, hotel safety
