Job Summary
Are you
a detail- oriented, organized person
, who love seeing things run smoothly from A to Z?
We’re looking for an Order Processing Specialist, who can help us deliver seamless order processing, accurate documentation, and efficient supplier coordination.
Join PATI GROUP to be part of a fast- growing global eCommerce team where your work directly impacts customer satisfaction and operational excellence.
Essential Roles and Responsibilities
Order Processing
Work with CS and suppliers to resolve order- related issues.
Process daily orders and ensure accurate shipments.
Track shipments and address delays or discrepancies.
Supply Chain Administration
Coordinate with 3PL partners for smooth logistics.
Prepare and manage shipping documents, delivery records, and customs paperwork.
Support administrative tasks in supply chain operations.
Inventory Management Support
Assist in monitoring stock levels and preventing shortages or overstocking.
Maintain accurate inventory records and align stock with sales trends.
Data Collecting & Reporting
Provide insights for process improvements in fulfillment.
Analyze logistics and sales data to improve efficiency.
Generate reports on stock levels, shipment status, and logistics performance.
Core Competencies
Data- Driven Decision- Making: Ability to analyze reports and suggest operational improvements.
Attention to Detail: Ability to manage multiple orders, documents, and inventory records with precision.
Collaboration & Coordination: Work effectively with suppliers, logistics providers, and internal teams.
Process Optimization: Strong problem- solving skills to enhance supply chain efficiency.
Behavioral Traits
Analytical Mindset: Uses data to drive decisions and continuously optimize processes.
Strong Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
Resilience & Adaptability: Thrives in a fast- paced, dynamic environment with evolving supply chain needs.
Proactive & Solution- Oriented: Takes initiative to solve logistics and order issues efficiently.
Your Credentials
Experience: Minimum 1 years of experience in logistics, supply chain management, administration or fulfillment operations, preferably in E- commerce, FMCG, or Retail.
Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Language Proficiency: Good command of English (both written and spoken).
Technical Skills:
Proficiency in Excel, Google Sheets, and ERP/Inventory Management Software.
Experience working with 3PL partners and fulfillment centers is a plus.
Knowledge of logistics processes, transportation methods, and supplier coordination.
Compensation and Benefits
Career Growth: Fast- track promotion opportunities, including a path to Team Leader.
Workplace Culture: Join a dynamic, innovation- driven environment focused on employee success.
Compensation: 9,000,000- 15,000,000 VND/month + incentive based on performance (negotiate).
Additional Benefits: Social insurance, statutory leave, and team- building activities.
Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences.
Team Management
Team Vision 2025: Working as part of our customer- centric Customer Success & Fulfillment team, you will collaborate with Customer Success associates to create a seamless order experience for our customers by ensuring efficient fulfillment operations and smooth issue resolution.
Career Path: Potential promotion to a Order Fulfillment Team Leader based on performance and innovation impact.
Reports to: Customer Success & Order Fulfillment Manager
Working Conditions
Working Location: On- site, 18A Street No. 38, An Khanh Ward, Thu Duc, Ho Chi Minh, Vietnam.
Working Hours:
Monday- Friday: 8:30 AM- 5:30 PM, with a 1- hour lunch break.
Saturday (Culture Day): 6:30 AM- 12:00 PM. We kick off Saturdays with team runs and weekly reflections- mind, body, and momentum aligned.
