Updates the white board.
Conducts daily briefing in the absence of AM/Supervisors
Takes accurate messages, morning call requests, reservations and orders for/from guests.
Accepts and relays messages for guests and hotel personnel.
Connects local and international calls quickly, courteously and accurately.
You will be responsible to provide an excellent and consistent level of service to your customers.
Projects the image of courteous, friendly service at all times.
Reports to supervisor and Duty Manager on any guest complaints.
Contributes and maintains businesslike working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets.
Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times.
Be fully conversant in all aspects of Food and Beverage outlets in order that all guests’ queries can be handled efficiently and courteously.
Maintains positive guest and colleague interactions with good working relationships.
Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
Reads the logbook, and communicates with colleagues and supervisor.
Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty.
Answers and connects all incoming calls from both in and out of house.
Transfers outside calls to either guests, or hotel services/facilities.
Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications.
Provides general information to guests when necessary.
Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and Activities in and around the island.
Coordinates with Concierge and Front Desk with pending messages, faxes, etc.
