Operator (Nhân Viên Tổng Đài)

- Calls guests by name whenever possible.
- Assists guests with international calls and directory queries.
- Maintains detailed knowledge of the Hotel’s fire, life and safety system.
- Maintain Hotel Information.
- Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard.
- Perform any other duties which may be assigned by the management from time to time.
- Handle accurately wake up calls.
- Maintains a clean work environment.
- Handle all incoming and outgoing calls accurately and courteously.
- Abides by principles of guest privacy.
- Handles guest’s needs or requests and complaints Report on logbook daily.
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.
- Records all entries on traffic sheets.
* Benifits
- Accident insurance / Bảo hiểm tai nạn
- Annual health check / Khám sức khỏe định kỳ hàng năm
- Service charges / Phí phục vụ
- Public holidays allowance / Thưởng lễ
- Yearly bonus / Thưởng hàng năm
- Birthday leave / Nghỉ ngày sinh nhật
- 13th month salary / Lương tháng 13

- Able to speak, read and write English
- 1 year experience in customer service or operator.
- High school or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
- Proficient in the use of Microsoft Office and Front Office System

Cập nhật gần nhất lúc: 2024-03-14 09:47:54