Operator (Nhân viên tổng đài)

• Handle all incoming and outgoing calls accurately and courteously.
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.
• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard.
• Maintain Hotel Information.
• Abides by principles of guest privacy.
• Handle accurately wake up calls.
• Assists guests with international calls and directory queries.
• Maintains a clean work environment.
• Maintains detailed knowledge of the Hotel’s fire, life and safety system.
• Handles guest’s needs or requests and complaints Report on logbook daily.
• Calls guests by name whenever possible.
• Perform any other duties which may be assigned by the management from time to time.
• Records all entries on traffic sheets.

• 1 year experience in customer service or operator.
• High school or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
• Able to speak, read and write English
• Proficient in the use of Microsoft Office and Front Office System

Annual leave / year / Nghỉ phép năm
- 13th month salary / Lương tháng 13
- Yearly bonus / Thưởng hàng năm
- Accident insurance / Bảo hiểm tai nạn
- Service charges / Phí phục vụ
- Annual health check / Khám sức khỏe định kỳ hàng năm
- Public holidays allowance / Thưởng lễ
- Birthday leave / Nghỉ ngày sinh nhật

Cập nhật gần nhất lúc: 2024-04-03 13:45:44