Operations Team Manager (Chinese)

YOU WILL:
The Operations Manager shall have responsibilities pertaining only to this function. The Operations Manager should be present at all operational reviews, plus all strategic reviews and ad hoc meetings. The Operations Manager shall be ultimately responsible for operational management to fulfill Microsoft requirements including but not limited to readiness, quality and eminency.
*Leadership
• Manage Customer Service and support Contact center operation.
• Provide feedback & coaching to Team Manager
• Power to impact and influence – gain support from others to achieve the desired outcome.
*People Management
• Provide Improvements Action Plans and reports.
• Motivate CSRs and Team Managers
• Identify strengths and weaknesses to help operational and professional development.
* Set goals and expectations
• Assure compliance of metrics & procedures
• Monitor customer request volumes vs. Customer Service Professional availability.
• Contingency Plan Implementation and Activation
• Present monthly operational reports
* Communication and Collaboration
• Communicate policies & procedures to Team Managers to ensure performance results.
• Partner with individuals or organizations to increase the satisfaction of our customers.
• Cross group Collaboration
* Ownership and Accountability
• Be accountable to any tasks assigned by client and by company.
• Proactively take the ownership of the project, consider benefits to project/company and add value to the project and make contribution.
* Drive Results
• Apply strategic thinking to focus on the results and goals to achieve with end Customers.

Activities: Birthday party, Employee engagement activities
Salary at 100% during the probationary period
20 days leave (12 days of annual leave and 8 days of sick leave)
90% contribution of the gross salary to social insurance.Annual Health Checkup.
Training will be offered
Full work equipment will be provided
An employee who works at night (10 PM- 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance

Cập nhật gần nhất lúc: 2025-10-02 08:55:02