Operations Support (Korean Language)

• Handling the Escalation and Supervisor calls/sessions and taking Tier 1 calls for specific duration to keep yourself updated on the process knowledge
• Sharing quality audits coaching associates with appropriate measures to correct Quality Process hygiene
• Keep track of schedule adherence. Providing real- time Floor Support to agents taking calls
• Manage key insights, follow up team&039;s performance/KPIs
• Taking regular sessions briefing mentees on critical issues affecting the process as and when directed.
• Knowledge sharing and addressing issues of associates through floor walking, live call barging and providing feedback, coaching on the real time/historic basis.
• Responsible for team mentoring.
• Training knowledge base, support agents real time at floor ensure smooth running of day to- day operations and the continuous achievement of operational SLAs and targets through hands- on management of the team.

• Korean Language (Communication level) + English is a plus
• >1 years experience in any relevant role. Recommendation in Customer Services field
• No requirements in background!! We&039;re open for ALL Industry

Join the insurance regimes according to the provisions of the Labor Law.
13th Monthly Salary
Accident insurance 24/7.
Annual Health Checkup.
Gifted Holiday as per company
Working in a dynamic, professional environment with many opportunities for advancement.
14 days of leave/year.
Experiencing a clear promotion path.

Cập nhật gần nhất lúc: 2026-03-16 00:35:02