Job Description:
• Participate in the training of contractor staff such as: cleaners, securities, etc… to deliver superior service in order to meet or exceed customer expectation.
• Ensure all operations undertaken in the Centre conform with both all relevant regulations and any other relevant legislative requirement applicable to those tasks.
• Be security conscious at all times whilst working in the Centre, car parks and surrounds
• Perform special projects and other responsibilities as assigned.
• Support and participate in the implementation of all risk management guidelines for fire and safety regarding operations, including the proper storage of chemicals, paints…
• Investigate complaints by colleagues, tenants and/or shoppers and ensure that quality standards and service are maintained at all times.
• Liaise with Operational Contractors, ensuring the delivery of the highest standard of service within agreed timeframes and budgetary limits.
• Keep up to date with the Operational Maintenance Program and the Operational Schedules.
• Assist in the supervision of contractor staff such as: cleaners, securities, etc... and direct them to accomplish all operational functions to agreed standards.
• Assist in ensuring all of the various operational systems and equipment, surface finishes and surrounds are correctly maintained to the various manufacturers’ and suppliers’ specifications
• Perform any other duties assigned by the Operations Manager.
• Advise the Operations Manager on all matters relating to potential improvements to the operations, identifying problems or items of concern where necessary
• Assist in the development, implementation & direction of all Emergency and Safety Programs
• Liaise with retailers re operational matters
• Assist in the ordering, coding and tracking of departmental expenditure, ensuring proper delivery, receipt and secure storage of all ordered items.
• Assist in the development and implementation of the Operations budget.
• Contribute towards the smooth and efficient operational management of the Shopping Centre ensuring the comfort and safety of all stakeholders.
Qualifications:
• Experience in planning and implementation of Fire & Emergency Procedures
• Proficiency on software programs including but not limited to Microsoft Word, Excel and PowerPoint, in addition to Building Management Systems.
• Demonstrate Team Leadership and Client Liaison experience
• Tertiary qualifications in Facilities Management with relevant Operations Management experience of at least 1 year, working in a similar position or in hotels/hospitality is a plus.
• Fluency in Vietnamese and English, both oral and written essential.
• Advanced knowledge of Building Operations and Facilities Management, a sound understanding of Budgeting and Occupational Health & Safety required.
• Wide- ranging exposure to contract management.
• Ability to react quickly in emergency situations and make decisions which may involve the safety of others or a significant amount of money.
• Professional Certification as required by Regulation / Law
• Ability to recognize problems or safety hazards and act upon same immediately, troubleshooting and implementing advanced problem- solving skills.
• Solid budgeting and report writing skills
• Superior organizational, analytical, reasoning ability, communication, conflict resolution, negotiation and interpersonal skills.
Benefits
Thưởng bonus vào Quý, Lễ, Tết, Lương tháng 13...
Ưu đãi khi sử dụng các dịch vụ tại Cresent Mall
Thời gian làm việc: xoay 2 ca, bắt đầu từ 08:30 đến 22:15, 6 ngày/tuần
Đóng BHXH Full lương, được mua BH tư nhân sau khi hoàn thành thử việc
Company trip hằng năm
