Operations Executive (Điều Hành Tour Inbound)

Contribute ideas and assist in planning strategies for the development of the operations department.
Oversee post- tour procedures including reconciliation, payments, and reporting.
Handle inbound tour bookings from the sales team or international partners.
Monitor service delivery to ensure quality standards and commitments are met.
Coordinate with service providers: hotels, restaurants, transportation companies, attractions, and tour guides.
Provide support and resolve any issues arising during the tours.
Keep records and evaluate service quality after each group/tour.
Prepare detailed itineraries and cost estimates, and provide quotations to partners/clients.
Maintain and develop strong relationships with partners and service providers.

Minimum 3–5 years of experience in inbound tour operations.
Good time management skills; detail- oriented and well- organized.
Solid knowledge of destinations and travel services in Vietnam as well as inbound procedures.
Strong communication, negotiation, and problem- solving skills.
Proficiency in English (other foreign languages are an advantage).

Salary negotiable based on qualifications and experience.
Opportunities for FAM trips and professional training to enhance skills.
Annual company trip and team- building activities.
Professional working environment with career advancement opportunities (Senior/Manager level).
Official labor contract and full participation in social insurance, health insurance, and unemployment insurance in accordance with Vietnamese labor law.
Holiday, birthday, and special occasion bonuses.
Annual salary review based on performance and contribution.

Cập nhật gần nhất lúc: 2025-09-10 09:30:03