Please apply via this link: https://lnkd.in/gE2sYYwP
Some careers have more impact than others.
Meet the needs and expectations of customers by ensuring that escalation and complaints are handled in a timely and appropriate manner.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Develop and maintain excellent professional relationship with all stakeholders.
Evaluate impact of new regulatory / internal requirements and provide timely feedback
We are currently seeking a high caliber professional to join our team as Operations Officer, IWPB OPS
Research customer information via multiple sources and inquire information by contacting directly customer via phone & mail where applicable.
Process customer instructions accurately in accordance with agreed quality standards.
Is responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards
Work and coordinate with stake holder for operational process in accordance the relevant laws and local policies, processes & procedure
Demonstrate ways to improve service quality and exceed customer’s expectations.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world- class wealth management through best- in- class, mobile- first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best- in- class manufacturing capabilities in Asset Management and Insurance.
Is responsible for ensuring the teams deliver in line with its demand statements
Apply knowledge of relevant operational manuals (including the Ops FIM), anti- money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
Is responsible for planning and prioritisation of day to day services across teams
Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures.
Areas and Accountabilities
Receive/make calls from/to customers (internal/ external)
Ensure that transactions are executed in accordance with the established procedures and standards
