Applying AI to lead and drive digital transformation initiatives within the organization. (30%)
Strategy & Operations: Responsible for developing a business plan with a minimum one- year horizon, ensuring strong alignment between strategic objectives and operational execution. (50%)
Another task: 20%
Manage Implementation Team
Works with sales and clients to ensure expectations are clear, realistic and to provide an excellent experience throughout the delivery process
Manage all feature add- ons and/or post- launch set- ups
Manage all hand- offs and coordinates among various teams throughout the build process to ensure quality and timeliness
Present the final Talent Network product to the client for approval and train the client’s team on how to effectively use the software.
Handle clients&039; complaints, feedback, bugs (inbound calls/emails).
Establishment of policies and development procedures for Jobseeker/ Employer services and others.
Understand the business uses for our data
Produce ad- hoc reporting and complete special analytical projects that are used as input into system and process enhancements and changes
Provide data reporting, analysis, and support for operations and support teams
Aggressively identify potential data quality issues; pinpoint trouble spots in data and processes; assess the impact on customer needs and retention and make recommendations for improvement
Perform research and root cause analysis of individual data issues
Ensure high- quality standards for data integrity and accuracy, analysis, and reporting.
Work on a consultative basis for new project and enhancement initiatives to help ensure consistent application of data business rules and implementation of best practices.
Prepare and analyze data presentations for both internal and external publications.
Fulfill ad hoc data analysis requests
Act as subject matter expert across multiple data implementations
Minimum 5+ years experience in consulting in enterprise software solutions and implementation
AI must priority
English excellence and knowing Human Resources/ Customer Service
Ability to lead and manage complex tasks and work with multiple clients at the same time while effectively managing their implementations
Good analysis and problem- solving skills to understand fulfillment requirements
Excellent written and oral communication skills and the ability to work well as a member including active listening
Excellent communication skills
Proficiency in Excel, PowerPoint
Team management skills
Preferred Qualifications:
7+ years of experiences in customers service/software consulting
Basic Technical background preferable
Experienced as a data analyst with proven expertise in data visualization techniques strongly preferred
Strong communication and presentation skills
Comfortable interacting with all levels of management and roles within the client organization.
Supervisory Responsibilities:
This position does shave supervisory responsibilities
Education:
A Bachelor&039;s degree or equivalent
Physical Demands:
Prolonged periods sitting at a desk and working on a computer.
Speak clearly so listeners can understand
Ngành nghề: Quản lý điều hành, CNTT- Phần mềm, Nhân sự
Hình thức: Nhân viên chính thức
Kinh nghiệm: 7 Năm
Cấp bậc: Trưởng nhóm / Giám sát
Địa điểm: Hồ Chí Minh
