Operation Manager

Card Operations and Operations Process (40%)

Handle and manage Credit card daily activities including issuing, delivery, settlement and chargeback
Budget planning for card stock and delivery, monthly monitor payment to vendor/partners
Manage card operations activities by planning and scheduling activities and workload, coordinating with related departments to ensure that operations schedules are meet.
Interface with other department, customer services vendor to resolve customer service issues, follow up the resolution of problem to ensure timely response and customer service.
Participate in the review and recommend of change of card operations system and procedure.

Card Vendor Management (20%)

Manage the service qualify and recommend for service improvement.
Work closely with card embossing and delivery vendor and monitor daily card issuing and delivery activities to ensure card issue and delivery to customers.
Compare services and propose necessity services to apply for credit card.

Card Product Policy (30%)

Establish and update Credit Card Policy.
Work closely with Risk, Legal/Compliance division and other departments to ensure the product policy is complied with all Company standard and SBV’s regulations.
Manage and update Credit Card Terms and Conditions.

Other ad- hoc tasks and reports (10%)

Participate in the project task forces for product and system development.
Other tasks as assigned by Head of department/head of division.

Qualification

University Degree majored in Economics/ Finance/ Banking/ Business Administration.

Work Experience

5- 6 years working experience in banking, cards industry

Knowledge

Knowledge associate with operation technology, including CMS, LOS, other tools to support issuing and delivery, statement and payment
Credit Card product policy, Card operations process, Customer services
SBV’s card regulations, Visa/Mastercard’s regulations
Strong legal sense.

Skills

Customer service skill
Fluent in English (both written & verbal)
Interpersonal skill
Problem solving, follow up with resolution of problems to ensure timely response
Able to communicate effectively with different stake holders
Collaboration, multitasking, ability to lead and work with a team

Premium health insurance for employees and their related person
Business Expense
3 days of sick leave with pay
Staff loans: unsecured and auto loan, credits card
Support for internal transfer within company- wide
Social insurance
Annual health check
Professional qualification sponsorship
Yearly bonus
14 – 20 Days of annual leave
Get 1 additional annual leave for each 5 full years of service
Annual salary review
Job allowances
Online course sponsorship

Cập nhật gần nhất lúc: 2025-11-18 15:25:03