Operation Executive / Nhân Viên Vận Hành

We seek a skilled Operation Executive (team DD, QM) to analyze, design, and implement strategies to optimize business processes, improve operational efficiency, and drive organizational growth. Responsibilities include process mapping, identifying inefficiencies, recommending solutions, and collaborating with cross- functional teams to ensure the seamless integration of new systems and processes.
Key Responsibilities:
● Monitor key performance indicators (KPIs) related to driver performance and recommend improvements based on data analysis.
● Coordinate with departments: Business Development, Driver Development, Quality Management, Data Analysis,... to receive information as well as process requests from the parties;
● Ensuring the successful roll out of the strategic initiatives and projects that affect operations
● Work closely with product team to influence product development to enhance customer experience;
● Making and implementing weekly/monthly plans to serve the department&039;s goals;
● Design and implement training programs that cover safety, customer service, and operational procedures to enhance driver performance.
● Identify and attract qualified drivers through various channels, including job fairs, online platforms, and referrals.
● Monitor operational indicators, coordinate with data analysis departments to find solutions to respond and improve;
● Research and build models that predict the driver&039;s performance over time.
● Learn information from the market, customers, drivers, competitors, ... transform raw data into insights for the issuance and application of bonus policies for partners;
● Manage groups of drivers according to individual requirements to coordinate and ensure productivity;

● Ability to work well in a team and provide support.
● Ability to manage multiple projects and deadlines effectively.
● Knowledge of E- commerce, Logistics;
● Able to work in a fast- paced environment.
● Detail- oriented with strong analytical skills for design content and idea translation.
● At least 1 years of experience in a similar position. Working experiences in Grab, BE, Xanh SM, Ahamove,... is a plus.
● Agile and adaptable to changes.
● Excellent communication and presentation skills.
● Bachelor’s degree in economics, commerce, or related disciplines;
● Detail- oriented with a strong focus on accuracy and quality.
● Ability to work independently and as part of a team.
● Energetic, creative, open- minded, and good communicator.
● Strong analytical and problem- solving skills.
● Proficient in using Excel, Google Docs, knowing about SQL, Python, etc. is an advantage

● Full benefits as per company policy, including health insurance, social insurance, and other statutory benefits.
● Work from home 1 day a week (Optional).
● Working time: 5 days/week and flexible according to job positions.
● Opportunities to work on impactful projects that reach millions of users.
● Review annually and adjust salary increase based on work performance.
● Competitive salary package based on experience and qualifications.
● Startup environment, young, dynamic, work hard, play hard;
● Bonus: 13th month salary annually.
● Performance bonus: based on KPIs.
● A dynamic and creative work environment that supports personal and professional growth.
● 15 paid leave days per year.

Cập nhật gần nhất lúc: 2025-08-21 08:00:02