Online Retail And E - Commerce Associate

Online Shop
- Create, edit, and upload product photography and descriptions to the ecommerce platform and remove discontinued/out- of- stock items in a timely manner;
Stock Control
- Assist with rolling stock checks and annual stocktake, unpack, and process daily deliveries, process returns and write- offs in liaison with direct line manager, assist with exit strategy for slow moving and discontinued stock, keep storage areas organized and easy to navigate, update stock and inventory across all platforms;
Product Knowledge
Develop in- depth knowledge of the products to inform your customer service and impart information to the Operation/Sales team on the ground floor;
Operational Support
Assist with operational tasks both on site and online.
Customer Service
Act as primary point of contact for online and mail order customers, answering phone and email enquiries, resolving complaints and processing orders in an efficient and timely manner;

● Able to deal with customer enquiries on own initiative, responding to queries and complaints in a constructive and prompt manner;
● Able to work independently and creatively, pre- empting and problem- solving issues as needed;
● Experience of successfully using computerized stock management systems, Canva, Microsoft Office and e- commerce platforms
● Possesses excellent time management and organizational skills, able to multitask and prioritize tasks effectively;
● A strong work ethic and proven track record of being proactive and using initiative within Retail;
● Evidences strong interpersonal and team working skills, able to communicate successfully with a wide variety of people across all levels;
● A positive and flexible approach, ready and willing to turn your hand to anything to get the job done;
● A strong attendance, reliability and punctuality record;
● Able to handle confidential matters with utmost discretion;
● Displays accuracy and efficiency in all aspects of the role, due to the ability to pay attention to detail;
● A clear understanding and proven delivery of good customer service;

Working time: 24h per week, 1 day off per weekOther advantage: additional day off per month (Paid holiday), 1 additional day off for birthday
Salary: agreement interview

Cập nhật gần nhất lúc: 2024-03-15 20:15:28