Account & Relationship Management
Represent the factory and brand at industry events, summits, and client visits, including occasional after- hours engagements such as dinners or receptions.
Serve as the key point of contact for OEM/ODM clients, including senior stakeholders, ensuring consistent and professional communication.
Build and maintain trusted client relationships, with a deep understanding of each account&039;s priorities, challenges, and growth potential.
Commercial & Business Development
Maintain and share production capacity updates regularly, ensuring transparent expectations across the business.
Identify and propose business development opportunities based on client strategy, market trends, and internal capabilities.
Lead and manage all pricing submissions and updates for new developments and ongoing collections in line with client procedures and timelines.
Forecasting & Planning
Coordinate with internal merchandise and planning teams to ensure production schedules are aligned with client expectations and capacity.
Work closely with clients to secure accurate sales forecasts that support procurement, material sourcing, and production planning.
Client Support & Operational Oversight
Prepare for and support all in- country client visits and 3rd- party audits, coordinating with QC, Production, and Technical teams.
Collaborate with quality, PD and technical teams to address claims and quality issues, ensuring corrective actions are timely and client expectations are managed.
Manage and respond to special client requests, ensuring responsiveness and attention to detail.
Proactively manage development timelines, help resolve potential delays or production issues, and escalate where necessary to protect delivery outcomes.
Data & Reporting
Coordinate the submission of all required weekly and ad hoc reports, maintaining accuracy and timeliness.
Ensure all internal stakeholders are updated on client requirements, both via regular meetings and email communications—some of which may fall outside standard working hours.
Analyze development, cost, and sales data to prepare insightful presentations and business reviews for internal and external stakeholders.
