[NOVOTEL PHU QUOC RESORT] Assistant Front Office Manager - Trợ lý Quản lý Lễ tân

Assist and replace the Front Office Manager in the following:
- Oversee the operational activities of the front office & guest service teams
- Maintain good interpersonal relationship with Hotel guests and partners
- Effective supervision of all guest arrivals and departures ensuring that room allocations and check
- Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
in/check- out processes follow set procedures and are customer focused
- Implements guidelines, policies and procedures for the operating departments
- Actively participate in the selection and recruitment of the team
- Ensures optimal compliance with corporate audit & reporting guidelines
- Effectively use the results and feedback from guest questionnaires and Tripadvisor to improve product and service delivery

Knowledge and Experience:
- Good reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage- Good working knowledge of MS Excel & Word
- Diploma education or similar educational qualification
- Minimum 2 years of experience in a management position in the hotel or related field
- Clean criminal record
Competencies:
- Well- presented and professionally groomed at all times
- Ability to multi- task, work well in stressful & high- pressure situations
- Strong leadership, interpersonal and training skills
- A motivator & self- starter
- Results and service oriented with an eye for details
- A team player & builder
- Good communication and customer contact skills
- Strong health and agile manner

Attractive salary + service charge: Mức lương hấp dẫn + phí phục vụ (Service charge).
3 meals per day: Cung cấp 03 bữa ăn mỗi ngày tại nhà ăn nhân viên.
Housing Allowance / Free Accommodation: Phụ cấp nhà ở hoặc cung cấp chỗ ở tại Heartist House.
AccorHotels room rates benefit: Chế độ ưu đãi giá phòng tại các khách sạn thuộc tập đoàn Accor trên toàn thế giới.
International working environment: Môi trường làm việc quốc tế chuyên nghiệp.
Gasoline Allowance: Phụ cấp xăng xe hàng tháng.
13th- month salary & extra bonus: Thưởng lương tháng 13 & Thưởng theo kết quả kinh doanh.
Activities: Các hoạt động gắn kết: Sinh nhật, Tiệc cuối năm, Câu lạc bộ bóng đá, bóng chuyền...
Relocation Allowance: Hỗ trợ chi phí nhận việc.
Training programs from AccorHotels Academy: Các chương trình đào tạo chuyên sâu từ Học viện AccorHotels.

Cập nhật gần nhất lúc: 2026-04-20 12:35:02