Night Duty Supervisor

Complete Quality Assurance room inspections and regular property walks, ensuring that any maintenance needs are attended to on a timely basis.
Maintain cash float and accurately handle monies at all times.
Ensure that the Front Office Manager or General Manager is informed immediately of any serious emergency, security or health & safety matter.
Be proactive in observing operational needs across the hotel, enlisting associates from other departments to assist in areas where business demands are higher.
Ensure that all Front Office associates are motivated and trained in the correct method of Front Office service, assisting with the maintenance of standards and procedures, training, certification and performance appraisals.
Receive absentee calls and ensure appropriate Department Heads are notified.
Ensure adherence to hotel policy regarding uniform and personal presentation, leading by example.
Ensure adherence to hotel credit procedures and policies at all times, leading by example.
Completely understand, implement and ensure adherence to the local areas of the labor code and Marriott policies.
Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly and that relevant managers are notified as necessary.
Perform any additional duties as requested by the Front Office Manager and Hotel Management.
Assist with associate scheduling and rostering to provide adequate coverage of shifts.
Deal with problems and complaints received from guests, acting immediately to restore guest satisfaction utilizing the Company&039;s Service Standards at all times.
Ensures that computer saves, backup reports are regularly done and assist in maintenance of all Information and Communication systems, to provide guest service excellence within a safe working environment.
Recommend new policies and procedures in relation to improvement of guest service standards and the achievement of departmental and hotel strategic goals.
Ensure that all guests are warmly welcomed and recognized in accordance with hotel standards and the goals of Marriott Bonvoy.
Supervise the management of inventory availability and blocking to ensure that each guest is accommodated according to their requirements, investigating any room discrepancies.
Inspect VIP rooms prior to arrival and meet and greet VIP/Guest History guests where required upon arrival.
Ensure maintenance of clean and tidy work areas in accordance with the hotel standards, leading by example.
Actively manage an oversold situation in accordance with hotel policy and procedure to ensure guest satisfaction.
Be competent in the safe management of a fire or other emergency situation, taking responsibility for an emergency evacuation procedure as required.
Review all in- house accounts to ensure correct room rates are charged and authorize rebates/credits to guest’s accounts as necessary.
Demonstrate thorough knowledge of and encourage active selling all products, services and special events within the hotel, leading by example.
Coordinate the maintenance and utilization of the Guest History database, to ensure that loyal guests and VIP’s receive special attention.
Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
Actively promote and drive Bonvoy program and hotel up selling programs, ensuring that all associates are fully conversant in up selling standards and procedures.
Coordinate Front Office operations during shift, including Front Desk, Guest Service Center, Club Lounge, Grand Towers Lounge and Concierge to ensure guest service excellence and adherence to Renaissance Hotel standards and procedures at all times.
Act in the capacity of Night Manager.
Deputize for Front Office Manager in his/ her absence and attend meetings as requested.
Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, two- way radios, emergency phones, guestroom equipment operation, call accounting and hotel channel.
Maintain manpower and materials cost control measures.

more than 2 years&039; experience in the guest services, front desk, housekeeping, or related professional area.
Degree/College from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration
Fluency in English language

Annual health check
Competitive salary and bonus
12 days full paid leave a year
24 Personal Accident Insurance
Professional working environment
02 duty meals and uniform including laundry
Insurance as per labor law
Long term career opportunity and internal opportunities in 19 properties in Vietnam
Other benefits for associate from Marriott International

Cập nhật gần nhất lúc: 2026-07-06 18:20:03