Night Duty Manager

To check billing instructions and monitor guest credits.
To inspect front of house and back of house regularly for cleanliness.
To supervise and direct subordinates’ performance, ensuring a very high standard of personal hygiene and grooming, and service quality.
To check Daily Guest Service Logbook and follow up on any special requests.
To react to situations to ensure guests receive prompt attention and personal recognition throughout the Hotel.
To handle all guest and internal customer complaints and inquiries in a courteous and professional manner, and make sure that problems are resolved satisfactorily.
To promote inter- hotel sales and in- house facilities.
To ensure VIPs and priority club guests receive special attention.
To analyse and approve discounts and rebates.
To report Front Office Manager/Assistant Front Office Manager all issues affecting guest services or hotel operations.
To assist Guest Relations in greeting, rooming, and sending off VIP guests.
To analyse the rate variance report to ensure rooms revenue control.
To take action with the Property Management Systems (PMS) in emergency situation.
To ensure that all front line staff comply with FIT marketing techniques and maximize sales.

Willingness to work in shifts, including weekends and holidays
University degree with a major in Hospitality or a related field
Strong Microsoft Office skills (Word, Excel, Outlook, etc.)
Proficiency in Opera PMS (Property Management System)
Fluency in English (spoken and written)
Minimum of 2 years of experience in a similar role
Note: This position is open to Male candidates only

14th month bonus based on performance and business result
Yearly outing trips (both domestic and international)
13th month salary
Very attractive service charge
The bonus for public holidays throughout the year, New Year holiday and Lunar New Year according to regulations
Work 5 days per week or 44 hours per week
Competitive salary
Pay insurance based on the contracted salary during the probation period, according to the Social Insurance Law
Uniforms and Laundry service provided
Meal allowance on duty (02 meals per day)
Annual health check- up
Free parking

Cập nhật gần nhất lúc: 2026-01-03 17:15:03