Night Duty Manager

Front Office Operation

Ensure documentation of all guest related issues using the logbook
Communicate with Front Office Manager on all matters regarding guest services & hotel operations
Ensure that front line staff complies with marketing techniques and maximizes sales
Manage and supervise all tasks of Staff to ensure that highest quality service is delivered and department standards are met
Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
manage hotel emergencies.
Ensure procedures of On- Call Valet Desks and driveways are manned at all times and run efficiently
Conduct Night Audit Process for hotel
Conduct daily briefings and ensure that all pertinent information is well received by team members
Provide management presence at all times by assisting with the handling of guests&039; needs and complaints tactfully and efficiently
Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
Sign media and supervise shift handover procedures
Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and
Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
Check billing instructions, monitor guest credit and act upon any discrepancies
Review, analyze and suggest improvement of work flow and standards at the Front Desk

Team Management

Constantly monitor team members&039; appearance, attitude and degree of professionalism
Motivate and provides a work environment which brings out the best in team members
Provide department orientation and training of the hotel service standards, procedures and programs

Other Responsibilities

Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Resort
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Be fully conversant with hotel fire & life safety/emergency procedures
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

Knowledge and Experience

Excellent reading, writing and oral proficiency in English language
Minimum 2 years of relevant experience in a similar position
Prefer candidate being proficient with Opera System
Ability to speak other languages and basic understanding of local languages will be an advantage
Diploma in Tourism/Hospitality Management
Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

Results and service oriented with an eye for details
Strong leadership, interpersonal and training skills
Well- presented and professionally groomed at all time.
A team player & builder
Good communication and customer contact skills
A motivator & self- starter
Ability to multi- task, work well in stressful & high- pressure situations

Salary and Allowances.
Full Salary & monthly Service Charge in probation period.
Support to relocation allowance by ranks.
Home Visit allowance.
Benefits
International working environment, joining training courses according standard of AccorHotels.
Supported housing staff with full amenities and entertainment area.
Support shuttle bus to Hotel.
Support for full meals during the work shift and day off.
Uniforms are provided according to Hotel standards.
Insurance policy
Suncare Insurance according to the provisions of policy SunGroup
Insurance according to the provisions of Labour law

Cập nhật gần nhất lúc: 2024-03-11 08:45:30