Night Auditor

- Prints up and files reservations for the next business day.
- Run end of day process in property management software (PMS).
- Understand principles of auditing, balancing, and closing out accounts.
- Checks to see that all charges are assigned to the appropriate departments.
- Perform nightly balancing of in- room video and long- distance telephone services
- Posts room charges and taxes to guest accounts.
- To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
- Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
- Prepare of End of day procedure.
- Prepares a summary of cash, check, and credit card activities.
- Verifies all account postings and balances.
- Summarizes results of operations for management.
- Is able to function as a front desk agent especially in terms of check- in and check- out procedures.
- Understand and knows how to perform check- in and check- out procedures.
- Must have complete knowledge of emergency procedures.
- Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
- Transfer charges and deposits to master accounts.
- Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
- Balance the day’s charges, making corrections as necessary.
- Follow the End of Day / Night Audit Checklist.
- Tracks room revenues, occupancy percentages, and other front office statistics.
- Monitors the current status of coupon, discount, and other promotional programs.
- Performs wake- up calls.
- Knows how to operate PMS, typewriters, and other front office equipments.
- Verifies that room rates are correct and posts those rates to guest accounts.
- To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing.
- Processes guest charges voucher and credit card vouchers.

To be discussed during the interview.

As Company&039;s policy.

Cập nhật gần nhất lúc: 2024-04-18 15:00:27