Nhân Viên Tổng Đài

Pages guests in co- operation with concerned departments.
Handles guests needs or requests and reports complaints to the Telephone Supervisor.
Aware of local telephone listings and frequently dialed numbers.
Calls guests by name whenever possible.
Attends to all guest queries and requests promptly.
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.
Advises defects on switchboard equipment to Supervisor.
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Maintain Hotel Information.
Perform any other duties which may be assigned by the management from time to time.
Bill call costs.
Process all incoming and outgoing calls accurately and courteously.
Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard.
Records all entries on traffic sheets.
Pages staff member when requested.
Assists guests with international calls and directory queries.
Abides by principles of guest privacy.
Records and controls accurately wake up calls.
Maintains a clean work environment.
Maintains detailed knowledge of the Hotel’s fire, life and safety system.
Report on logbook daily.

Proficient in the use of Front Office System.
Able to read and write English.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
High School or Vocational Certificate in Business Management, Business Study or equivalent.
1 year experience in customer service or switchboard operator.

Special Service Discount to all colleagues.
Bonus on holidays (New Year, Tet, Independence Day, ...).
Competitive salary and service charge.
Duty meal and uniform provided.
Team building and Colleague Events as per IHG&039;s activities.
Annual Health Check.
Social Security as per Labor Law.

Cập nhật gần nhất lúc: 2026-02-27 06:15:03