Nhân Viên Lễ Tân (Receptionist)

Is familiar with the emergency procedures of the hotel.
Escorts guests to their rooms.
Shows the room features and facilities to guests.
Briefs next shift personnel to hand over at the end of the shift.
Assists and follows up guests’ requests and inquiries.
Greets and addresses guests by name upon their check- in and check- out.
Recommends F&B outlets and entertainments in the hotel to guests.
Operates the Business Center in providing secretarial service and handles all requested documents and information.
Informs Guest Service Attendants of guests’ room number.
Assists guests while they are registering.
Strictly follows hotel and company standards and policies.
Assists guests with transportation arrangements, luggage, payment, etc.
Prepares for guest arrivals and departures.
Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
Assists in maximizing room sales and revenue.
Controls and distributes guest room keys.
Provides information, directions and service based on the hotel standards and policies.
Informs management regarding guest feedback or any unusual events.
Prepares guest name lists.
Ensures a prompt delivery of mails and messages.
Performs other duties as assigned by Shift Manager or FO Manager.

Fresh graduate is welcome. Minimum of 1 year in Reception or Guest Service experience will be a strong plus.
Pleasant personality with good communication and interpersonal skills
Minimum education of Bachelor degree in Hotel Management or relevant degree.
Have good English communication skills both in written and spoken

- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
- Company trip once a year + Joining party
- Having chances to get attractive company bonus every month/year
- Salary and position is reviewed 1 time a year

Cập nhật gần nhất lúc: 2024-04-03 12:05:55