Nhân Viên Lễ Tân Khách Sạn - Guest Service Agent

MAIN RESPONSIBILITIES
• Ensure reservations have correct tariffs and up- selling techniques.
• Ensure messages are accurate and passed on promptly.
• Follow procedures for cash and security at Front Desk.
• Maintain a positive selling approach to optimize yield in both occupancy and rates.
• Ensure professionalism and accuracy with information and billing during guests’ arrival and departure.
• Achieve an accurate and logical work sequence.
• Providing wake up call to guest and ensure these received.
• Positively respond to all queries (both internal and external), redirect to departments as required.
• Provide business corner services as required, with correct charges posted to guests.

Knowledge and Experience
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Fresher or having 6 months experience
• Good reading, writing and oral proficiency in English language
• Working knowledge of MS Excel and Word
• Graduated University/College with major related to Hospitality
Competencies
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self- motivated and energetic
• Must be well- presented and professionally groomed at all times

- Full salary + Service Charge + Allowance (Ngay trong thời gian thử việc).
- Đóng BHXH full lương (Ngay trong thời gian thử việc).
- Thẻ phúc lợi dành cho nhân viên cung cấp mức giá chiết khấu tại Accor Hotels trên toàn thế giới.
- Phát triển tài năng của bạn thông qua các chương trình học tập của Academy Accor.
- Bảo hiểm sức khỏe Bảo Việt + Bảo hiểm tai nạn PTI
- Phụ cấp ăn trưa, đồng phục, gửi xe miễn phí tại hầm gửi xe của khách sạn.

Cập nhật gần nhất lúc: 2024-03-05 17:45:20