Nhân Viên Lễ Tân (Front Desk Agent)

Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e- mail, messages, and how to interpret availability sources within the reservation systems
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Performs the audit balances and prepares all works for audit in an orderly fashion
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
Perform any other duties which may be assigned by the management from time to time.
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Maintains intimate knowledge of departmental standards and procedures
Registers and rooms all arrivals according to established procedures

Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Able to read and write English
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
1 year experience in guest / customer service, or an equivalent combination of education and experience.
Proficient in the use of Microsoft Office and Front Office System (Opera)

- Dynamic and sociable working environment.
- Having chances to get attractive company bonus every month/year
- Salary and position is reviewed 1 time a year
- Social insurance, health insurance, unemployment insurance and other benefits
- Bonus by individual ability and company’s performance.
- Company trip once a year + Joining party

Cập nhật gần nhất lúc: 2024-03-11 23:25:35