Nhân Viên Lễ Tân

- Implementation of closing shift reports
- Check with guests and find out personal preferences before they arrive
- Support guests&039; requests during their stay
- Receive reservations when needed, and put accurate information on the system, confirm for guests
- Arrange and organize the work area clean, tidy and tidy.
- Prepare in advance and do separate check- out procedures to ensure accurate bills
- Receive guests and do separate check- in procedures, introduce rooms and facilities to guests
- Ensuring health safety and fire safety and security and order at work"
- Settlement of complaints, action to restore services promptly, properly reporting
- Comply with brand name service standards, always show the spirit and professional image
- Always check customer satisfaction
- Proactively find opportunities to communicate with guests, find out and recommend services towards a personalized experience for each customer
- Arrange celebrations for special occasions (eg birthdays) for guests
- Introduce services in the hotel and also local culture and heritage for guests

- Diploma of college or university or equvalent level of experience
- Good command in spoken and written English
- Excellent interpersonal skills with personable character, good at cultivating strong guest relations.
- Experiences in similar role at luxury hotels/resort is of advantage
- Competent computing skills

- Public holiday bonus
- Career development in international and professional working environment
- Service charge distribution
- Competitive salary
- Team- building activities during the year
- 13th month salary offer based on bussiness results
- Full conrtribution off Social Insurance as per the law

Cập nhật gần nhất lúc: 2024-04-03 11:08:08