Nhân Viên Kinh Doanh Tour Inbound

1- Travel Consultant & Sales Executive

Provide timely and accurate sales reports.
Make quotations and reconfirm bookings with/for overseas agents.
Manage and act to effectively solve disciplinary matters and customer complaints. Inform the teams about the problems and solutions.
Provide information and assist accounting department with regards to payment
Coordinate with regional offices when prospective clients request multi country itineraries
Communicate customer feedback with Operation Manager/Director
Working with the operations to coordinate ground operations and other tour itinerary requests
Corresponding with overseas travel agents and partners of the company and providing them with accurate, up- to- date and correct travel information.

2- Customer care

Listen to guests’ complaints, report to the back office then provide solutions to their issues or concerns.
Reviews the arrival list daily and assists in preparing and distributing welcome amenities.
Customer care for all clients from English speaking markets (assigned accounts)
Meets and greets arriving guests, connect with them as scheduled and bids them farewell as they leave. If it is B2C clients, she/he continues to provide superior customer service after the clients are long gone.
Follow strictly company’s customer care procedure, including requirement in grooming/appearance.
Attends promptly to customers&039; inquiries and assists them with their needs.

Excellent command of written and spoken English
Vietnamese nationality
At least 1 year experience in related position
Strong Microsoft Word & Excel skills
Good attitude, detail oriented, customer spirit, well organized, hardworking, with the ability to work as part of a team.
Affinity with travel industry and knowledge of Vietnam, Laos, Cambodia is a plus
Age under 35
Ability to work under pressure and meet deadlines and targets.

• 15 days annual leave
• Working hours: from Monday to Friday
• Receive training, develop skills, and share knowledge in the growing inbound tourism segment
• Income includes fixed salary + performance bonus
• Work in a dynamic international trade environment

Cập nhật gần nhất lúc: 2025-08-03 06:30:03