Nhân viên hỗ trợ khách hàng (Client Feedback Coordinator)

Job description:
- Receiving Feedback: You will be the main point of contact for clients who wish to provide feedback on our products. This feedback may come through various channels, such as emails, surveys, or direct communication.
- Feedback Analysis: Once feedback is received, you will be responsible for thoroughly analyzing it and categorizing it based on different types, such as suggestions, issues, or positive comments.
- Delegating Tasks: Depending on the nature of the feedback, you will coordinate with relevant teams within our organization to ensure that the feedback is appropriately addressed. You will delegate tasks to the appropriate teams or individuals, providing them with the necessary context and information.
- Follow-up and Closure: It will be your responsibility to follow up with the respective teams or individuals to ensure that the feedback is addressed within appropriate timelines. You will track the progress and provide updates to the clients as necessary.

- Join international projects
- Competitive salary, bonus based on capacity
- Review for working performance and salary twice per year
- Bonus for excellent employees of the year
- Reward for employees who work for 3 years, 5 years
- Yearly periodic health check
- Birthday gift, party
- Abroad tour, team building, company trip.
- Outdoor activities
- Working time: Monday - Friday, 8am - 12am & 2pm- 6pm