Nhân viên Dịch vụ khách hàng/ Concierge

• Greet guests at the lobby with a warm, friendly, and professional attitude.
  
• Assist guests with their luggage, including carrying, storing, and retrieving from rooms or vehicles.
  
• Provide guests with general information about the hotel, facilities, events, and key policies.
  

Transportation Service Coordination

Handle issues and resolve any incidents related to transportation services.
Liaise with relevant departments to ensure seamless guest service.
Receive requests, provide advice, arrange, and coordinate transportation services for guests.
Coordinate transportation using both in- house resources and external suppliers when necessary.

Guest Information and Guidance

Recommend restaurants, bars, spa, gym, entertainment activities, and tours.
Assist guests in planning excursions or making bookings for external services.
Provide accurate information about the hotel, in- house services, and nearby facilities.

Other Duties

Ensure constant presence at the Concierge desk, proactively assisting guests at all times.
Perform other duties as assigned by supervisors or management.
Support hotel events, conferences, and banquets when required.
Maintain the cleanliness, tidiness, and elegant appearance of the hotel lobby.

Proficient in Microsoft Excel, Word, PowerPoint, and other office applications as required by the job.
Previous experience in a similar position within a 4 or 5- star hotel environment.
College or University degree in Hotel Management or a related field.
Preference will be given to candidates with experience working in international or global hotel brands.

Meals Provided
Annual leave as regulated by the Labor Code.
Full Insurance Coverage – Social, health, and unemployment insurance in compliance with labor laws
Friendly Work Environment – Supportive team, open communication, and strong company culture
Holiday and Tet Bonuses in accordance with Vietnamese labor laws.
Attractive Salary
Translation: Commuting allowance policy- Applicable to employees with permanent residence in Phu Quoc.
Professional Development – Training opportunities and clear career advancement paths
Housing allowance policy- Applicable to employees whose permanent residence is outside Phu Quoc

Cập nhật gần nhất lúc: 2025-11-06 04:00:04