Nhân Viên Chăm Sóc Khách Hàng (Customer Service)

- Coordinate with all agents to ensure the input full data in airlines system,
- In this role you will be responsible for booking request from freight forwarders and direct customers and release the Booking Confirmation to Agent,
- Track & trace the cargo status through Airlines system and update to clients/agent
- Supporting Sales team to handle all reports
- Input their data in booking system according to airline system
- Distribute all cargo related information to all concerned parties, including customers, agents
- Maintain a close coordination between airlines and customers by ensuring their shipments are transferred, delivered on time at Cargo Terminal
- To coordinate accomplishment of tasks with client and internal departments to ensure/ enhance a high- quality service of export.

- Basic Rating experience is also required as well as an understanding of IATA/TACT regulations
- You will be computer literate and familiar with MS Office applications (Word, Excel, outlook, Power point)
- You must have completed college or higher and have a good command of English language (Chinese is an advantage)
- You have a minimum 02 years of work experience in the airfreight industry, of which are required in Cargo Customer Services,

- Yearly performance bonus, yearly salary increment evaluation subject to personal and company performance
- Full benefit package applied according to current Labor law.
- Probation salary: 100%

Cập nhật gần nhất lúc: 2025-09-06 21:20:02