[Nha Trang - New Store] Store Manager

Responsible for managing the daily operations of retail stores. Ensure proper staffing at all stores as well as train employees to enhance their job performance and retention.
Conduct inventory analysis to ensure optimal stock levels. And must also visit retail locations to evaluate the sales performance and level of customer satisfaction of each store.
Job Duties:
Operation:
- Responsible for the management and maintenance of the store&039;s assets.
- Control stock and order.
- Proactive inventory management to increase sales.
- Inventory and control import and export of goods.
- Responsible for timely reporting to the Retail manager to fix problems that do not affect sales activities.
- Manage the store performance to achieve target of sales and all KPIs related to sales.
- Check out the promotions at the time of application and persistently disseminate to employees.
- Always fully aware of the inventory of all product lines and report ly to the Retail Operation Manager, predict product accumulation and shortages, and maintain as reasonable as possible.
Sales Management:
- Support Retail Operation Manager to plan to grow sales in the store.
- Cooperate with Retail Operation Manager to develop sales strategy based on market trends, sales goals and inventory control.
- Support Retail Operation Manager to develop an annual budget that keep track of all expected expenses and sales.
- Optimize in- store sales by ensuring inventory is available, and regularly rearranging goods in the store.
Customer Service
- Always be present and resolve internal problems at the store in case of a conflict.
- Implement this strategy with a quality- oriented sales policy and customer service.
- Ensure good after- sale services.
- Ensure that each member of the store provides an excellent service to each customer entering the store, consistent with the Brand&039;s customer service standards.
- Ensure that all sales teams fully understand the sales strategy and apply it.
- Sales growth through suitable services for all customers.
- Ensure that all customers are served properly.
Personnel Management
- Track each employee&039;s performance.
- Supervise and maintain high quality staff.
- Maintain an image of the store and the environment with the company that sets its standards of day- to- day operations.
- Promote the sales team to serve all customers according to specified standards.
- Train employees in sales skills, customer communication and other skills.
- Create teamwork, discipline and mutual respect, as well as dedication and loyalty to the Company.
- Responsible for guiding and training new employees in accordance with the Company&039;s regulations and procedures.
- Train the sales team to develop the right sales skills.
- Ensure all team members receive the right support to reach their best potential.
- Monitor and ensure the allocation of employee leave schedule according to the regulations of the Company.
- Ensure that the employees is properly trained on a regular basis to develop customer service, product knowledge and sales skills.
- Ensure product knowledge and theme of season & year and responsible for training staff to understand product knowledge.
Other task assigned by manager.

QUALIFICATIONS AND REQUIREMENTS

Knowledge, Skills & Abilities:
- Proactive in- store planning skills.
- Strong communicative and interpersonal skills.
- Has a good appearance and English communication.
- Has a good sales and customer service skills.
- Being able to work under pressure
- Be able to work rotating shifts and overtime when required.
Education & Experience:
- At least 2 years in luxury background.
- Good experience of overseas customers handling.
- Male/ Female, under 35 years old.
- At least 7 years’ experience in retails system with same position.
- Bachelor’s degree in Business Administration or relevant field preferred.

- Sales incentives: Based on the sales target achievement.
- Competitive salary.
- Full benefits.
- The opportunity to experience high- end service.
- 13th month salary, ceremony, Tet.

Cập nhật gần nhất lúc: 2025-10-18 15:20:02