Network Operations Engineer

The Network Operations Engineer is responsible for supporting the daily operations, monitoring, and maintenance of the Group’s network infrastructure across on- premises and cloud environments. This includes configuring, troubleshooting, and documenting network devices, as well as responding to incidents and alerts to ensure reliable and secure connectivity. The role works under the guidance of the Network Operations Lead and follows defined standards and procedures aligned with ITIL 4 practices. This position also collaborates with the Office- Based IT Support team, external vendors, and other technical teams to support hybrid network operations across all locations.
Network Configuration & Maintenance

Assist in implementing network changes as per approved change control procedures.
Update configuration items (CIs) and ensure accuracy of network- related records in the CMDB following any changes or deployments.
Configure, maintain, and support network devices including switches, routers, firewalls, access points, and VPN connections.
Perform routine maintenance and firmware updates on network infrastructure components.
Ensure network configurations comply with established standards and security policies.

Monitoring & Troubleshooting

Respond to alerts, investigate network issues, and perform root cause analysis for incidents.
Document troubleshooting steps, resolution methods, and contribute to internal knowledge base.
Participate in major incident handling under direction of the Network Operations Lead, including providing technical input and executing recovery actions where required.
Proactively monitor for potential misconfigurations, unauthorized access attempts, or network anomalies, and escalate immediately to the Network Ops Lead and InfoSec team.
Collaborate with the IT Service Desk and escalate unresolved or complex issues to the Network Operations Lead.
Monitor network health, performance, and availability using designated tools.

Collaboration & Site Support

Maintain accurate and updated network diagrams, IP assignments, and asset records.
Provide technical support during office relocations, branch openings, or infrastructure refreshes.
Coordinate with internet service providers (ISPs) and vendors for troubleshooting and issue resolution.
Support infrastructure implementation tasks for IT projects, such as new site setups, system rollouts, and network upgrades, as assigned.
Work closely with the Office- Based IT Support team to address local connectivity issues and user reports.

Diploma or Bachelor’s degree in Information Technology, Networking, or a related field.
Able to maintain documentation such as network diagrams, device configurations, and IP allocations.
Solid understanding of TCP/IP, IP addressing, subnetting, routing, and switching.
Basic understanding of Configuration Management concepts and CMDB practices in an ITSM environment
Detail- focused, especially in configuration accuracy and documentation.
3+ years of experience in network support, administration, or operations.
Proficient in configuring and supporting network devices: switches, routers, wireless access points, and firewalls.
Familiarity with ITSM tools and ticket handling procedures.
Awareness of ITIL practices: incident management, event management, and change control.
Capable of working in multi- site environments and communicating effectively with vendors
Security- aware and disciplined in handling configuration data and access privileges.
Collaborative and respectful in cross- team and vendor interactions.
Familiarity with networking protocols and services: VPN, VLAN, DNS, DHCP, NAT
Experience in maintaining enterprise or branch- level network infrastructure.
Strong troubleshooting skills for connectivity, performance, and configuration issues.
Exposure to monitoring systems, remote troubleshooting, and field coordination.
Reliable and methodical in executing network support tasks.
Certifications such as CCNA, CompTIA Network+, or equivalent are preferred.
Follows instructions and escalates issues appropriately.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-09-09 07:35:03