JOB DESCRIPTION
Client Communication and Order Management
Confirm order details internally with Planning, QA, and Production teams.
Production Coordination and Planning Support
Maintain updated order status sheets and client communications.
Receive and validate purchase orders and technical documents.
Act as primary contact for clients regarding orders, schedules, and follow- ups.
Track production timelines in coordination with Merchandising Manager and Planning.
Assist in preparing order summary reports for weekly meetings.
Escalate any deviations from confirmed delivery schedules.
Forecast and Inventory Coordination
Liaise with QA and Logistics to ensure shipment readiness.
Monitor and update rolling forecast files per assigned clients.
Share forecast deviations with Planning and Warehouse to prevent stockout or excess.
Documentation and ERP System Updates
Support master planning data input for regional stock management.
Ensure client data, order confirmation, and shipping details are accurately maintained.
Update internal databases and dashboards in collaboration with Operations.
Post- Delivery Support
Coordinate with Logistics for invoice packing lists and shipment compliance.
Track delivery confirmations and PODs.
Handle basic claims and coordinate with QA and Finance for resolution.
Maintain strong client relationships through responsive communication.
REQUIREMENTS
System Fluency: Experience with ERP systems and Excel- based trackers.
Experience: 3+ years in customer service, merchandising, or planning roles in manufacturing or export companies.
Organization: Highly detail- oriented, able to manage multiple orders and schedules concurrently.
Industry Knowledge: Exposure to OEM/ODM/OBM business models preferred, ideally in furniture or lifestyle products.
Communication: Strong coordination skills, able to work across departments and with international clients.
Problem Solving: Responsive and proactive in identifying and resolving order or client issues.
BENEFITS
Provide complete equipment to serve the job
14 days leave/year.
Shuttle bus from HCM to Long An (Duc Hoa Ha)
Salary: Competitive (negotiable based on experience)
Fully enjoy social insurance, health insurance, and other benefits in accordance with the provisions of the Labor Law and the Company&039;s benefits
Culture allows to maximize the abilities and creativity of personnel
13th month salary depend on company revenue and many other attractive forms of bonus
