Communication with customer to/in order to sign contract/consult our services or products
Respond to queries received from customer within an appropriate timeframe to ensure all emails are answered.
Participate in Skype meetings with customer when required and assist Senior Merchandiser to send follow up meeting summary
Communicate daily to keep customer informed on order status by responding to their emails and updating weekly report
Support the customer during their visits to the factory by participating in range meeting reviews and sending a follow up summary of all points discussed
- Assist with all Merchandising activities – customer related to support Senior Merchandiser for meeting the customer’s requirements
Receive and check purchase orders for Sampling and Production
Check the received tech packs include all necessary info; garment spec, fabric spec, label spec, artwork spec if applicable
Check all submissions (samples, fabric, treatments etc.) match the customers specification before sending
Send Weekly reports to inform customer of current status for Sampling and Production orders.
Prepare costing sheet and send customer FOB quotes within required timeframe and negotiate with customer to confirm pricing
Ensure all submissions (samples, fabric, treatments etc.) meet the customers quality expectations before sending
Receive customer comments, translate and communicate to factory
Ensure customer is sending orders/ comments/ information in accordance with agreed order dates
- Assist with all Merchandising activities – factory related to support Senior Merchandiser in communicating and controlling PO details within the factory
Raise purchase orders for all raw materials and track the delivery of each to ensure the input to factory is correct for the critical path and exit date
Raise purchase orders for treatment and CMP and track this to ensure the input and output are relevant for the critical path
Work with Factory Office to confirm Packing List date
Work with relevant departments to determine consumption of trims and fabric for each style
Support other departments to help find solutions when problems occur
Track sampling and production to ensure Merchandiser tasks are prepare on time i.e. PP dockets
Work with other departments to give advice and input to ensure production is planned in the most efficient manner
Work with Shipping Department to ensure orders ship to plan.
Process orders from customer and communicate to factory using the required documents; Order Spreadsheet, Proforma invoice etc.
Ensure all sampling and production meets the quality expectations of customer
- Other tasks as assigned:
Support Senior Merchandiser and Merchandising Manager when needed
- Reporting:
Send Weekly report to Customer for style by style order status update
Create monthly report for Orders Received; this includes Sampling and Production
Create monthly report for Orders Invoiced; this includes Sampling and Production
