Member & Events Manager upto 70tr

Leadership
• Manage the events team to plan, execute and deliver all events.
• Provide guidance, training and support to team members to enhance performance and professional development.
• Foster a collaborative and positive work environment, working closely with other departments as appropriate and holding regular meetings to train and feedback on members.
• Lead the membership team to achieve departmental goals.
Member Engagement and Retention
• Implement initiatives to engage members, organising member meetings and events that will add value to their membership.
• Nurture strong relationships to drive membership. Engaging with existing members to ensure satisfaction and retention.
• Attend club events to engage with members and their guests, building strong relationships.
• Act as a liaison between the club and members, addressing any feedback in a professional manner.
Events Development and Management
• Develop and execute a diverse calendar of member events that is engaging and aligned with member interests, exceeding member expectations every time.
• Manage and respond to any private event enquiries, working with the operational team to execute as appropriate ensuring they are always on brand.
• Manage member invite lists, welcoming members to each event, following up accordingly.
• Initiate and nurture relationships for new and existing partnerships and sponsorships to enhance the member offer.
CRM, Analytics and Reporting
• Work alongside the CRM & Marketing Manager to ensure that the CRM and data are kept up to date and accurate at all times.
• Constantly build on member data to enable detailed reporting and analysis, allowing all departments to deliver member service of the highest level.
• Ensure the CRM and App allow for a seamless process from application to onboarding, integrating with other departments and systems.
Cross Function Collaboration
• Support the marketing team with information to communicate with the members relevant news and upcoming events. Ensure that all branding and collateral is in line with the clubs’ key message.
• Work closely with the operations, reception and reservations teams to ensure cohesive communication, introduction of members and awareness of the cultural programme.

• 5+ years’ experience in luxury event management, hospitality or membership services.
• Excellent communication and interpersonal skills, both written and verbal.
• Industry knowledge, remaining at the forefront of the social and cultural calendar locally and internationally.
• Strong leadership skills with a strategic approach.
• Ability to collaborate effectively with cross- functional teams.
• General computer proficiency required, including the ability to navigate software applications.

Salary
: Up to 70,000,000 VND

Insurance: Full coverage of Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI)

12 days of annual leave per year
11 public holidays off as regulated
Employees will be provided with necessary equipment, including a laptop and work- related tools

Employees are entitled to periodic health check- ups organized by the company
Entitled to all company benefits and welfare policiesc

Cập nhật gần nhất lúc: 2025-10-18 12:30:03