Member & Events Manager

The Member & Events Manager curates outstanding events and engagement initiatives across all locations to create a dynamic, personalised experience for HAUS members.
Key Responsibilities
Leadership
• Provide guidance, training and support to team members to enhance performance and professional development.
• Manage the events team to plan, execute and deliver all events.
• Foster a collaborative and positive work environment, working closely with other departments as appropriate and holding regular meetings to train and feedback on members.
• Lead the membership team to achieve departmental goals.
Member Engagement and Retention
• Nurture strong relationships to drive membership. Engaging with existing members to ensure satisfaction and retention.
• Act as a liaison between the club and members, addressing any feedback in a professional manner.
• Implement initiatives to engage members, organising member meetings and events that will add value to their membership.
• Attend club events to engage with members and their guests, building strong relationships.
Events Development and Management
• Develop and execute a diverse calendar of member events that is engaging and aligned with member interests, exceeding member expectations every time.
• Initiate and nurture relationships for new and existing partnerships and sponsorships to enhance the member offer.
• Manage member invite lists, welcoming members to each event, following up accordingly.
• Manage and respond to any private event enquiries, working with the operational team to execute as appropriate ensuring they are always on brand.
CRM, Analytics and Reporting
• Constantly build on member data to enable detailed reporting and analysis, allowing all departments to deliver member service of the highest level.
• Work alongside the CRM & Marketing Manager to ensure that the CRM and data are kept up to date and accurate at all times.
• Ensure the CRM and App allow for a seamless process from application to onboarding, integrating with other departments and systems.
Cross Function Collaboration
• Support the marketing team with information to communicate with the members relevant news and upcoming events. Ensure that all branding and collateral is in line with the clubs’ key message.
• Work closely with the operations, reception and reservations teams to ensure cohesive communication, introduction of members and awareness of the cultural programme.

13th month salary bonus, holiday bonus, business performance bonus

Cập nhật gần nhất lúc: 2025-08-16 20:15:02