[Melia Vinpearl Phu Quoc] - GUEST EXPERIENCE MANAGER - QUẢN LÝ TRẢI NGHIỆM KHÁCH HÀNG

Periodical Self evaluation on standards and quality control of the product and operation at the Resort. Responsible for implementing modifications and new procedures for increasing the customer satisfaction.
Interacts with customers to exceed their expectations and increase their satisfaction and loyalty.
Training and supervision of staff in all departments on the matters related to guest interaction and direct contact with customers.
Responsible for creating the best customer experience, ensuring their satisfaction and loyalty.
Enjoys working collaboratively with others, contributing to the setting of priorities, development of strategies within defined scope and purpose and establishment of good communication systems within the team and supporting and encouraging creativity and innovation.
Work together with HODs to increase the customer satisfaction and enhance the Guest Experience on these departments.
Guarantees that the whole team of the hotel knows and respects the Service Culture and Brand Standards.

- Assertiveness and prioritizing skills; Multi- tasking capabilities
- Enfluent English
- 2 years in a similar position in large hotels or international companies
- Strong attention to detail and organizational skills

Competitive salary
- To develop career in a dynamic and professional international working environment
- Participating in social insurance, health insurance at the contracted salary
- Participate in periodic team bonding activities
- 13th month salary bonus according to the company&039;s policy

Cập nhật gần nhất lúc: 2026-02-04 10:35:03