[Melia Vinpearl Cam Ranh] Guest Service Line - Nhân viên Trung tâm Dịch vụ Khách hàng

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Provide information to guests about room features, property amenities, and local areas of interest.
Log all guest requests or issues into computer, contact appropriate individuaL or department (e.g.,Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
Operate telephone switchboard, process guest requests for wake- up calls, and connecting and directing calls to the appropriate extension.
Assist guests with accessing internet and guestroom entertainment.
May process room service orders, answer questions on menu selection and record transactions in point- of- sale system.
Receive, record, and relay messages accurately.

1 year in the same position in hotels of similar category and services
Computer Skills
Vietnamese- Excellent level, written & spoken
English- Good level, written & spoken

Melia & Vingroup Benefit
VBI Healthcare Insurance
Free shift- meal & parking
The 13th month salary
Competitive salary

Cập nhật gần nhất lúc: 2026-01-03 17:35:02