SCOPE OF WORK
Pro- actively selling all Resort’s products & service as in: guest rooms, meeting rooms, F&B outlets and all recreational facilities when applicable.
Work Location: Da Nang City, Viet Nam
Assist in developing business plans to ensure all assigned KPIs are implemented & achieved within area of responsibility.
Coordinates all requirements for conferences, groups and events booked by the Sales and Marketing Department including conventions, meetings, incentives, and banquets, from initial contact to completion.
Ensures successful execution of group and client satisfaction and acts as the central point of contact between the client and the operations team.
Take part as one team to ensure commercial results are monitored and sales goals (both personal and team) are achieved.
Solicit maximum business from market segments as assigned by Director of MICE Sales & Events / Complex Head of Sales when required
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Event Management
Create floor plans for each event to ensure banquets and clients agree prior to setup.
Organize MICE bookings from the date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage, and audio- visual needs.
Champion the Delphi FDC implementation.
Conduct intensive resort site inspections and join any hosted function as directed by management.
Conduct pre- conference meetings with clients and pertinent departments to confirm all relevant details.
Promote all meeting venues and F&B outlets to maximize events business.
Conduct and/or attend daily meetings to review event contracts and ensure last- minute changes are communicated with appropriate departments.
Manage and coordinate all conventions, meetings, incentives, weddings, and events.
Client Relations
Build profile within the local marketplace through attendance at various events and local marketplace activities.
Establish and maintain rapport with clients before, during, and after the conference, encouraging repeat business.
Proactively gain client feedback for satisfaction improvements through guest satisfaction research/records.
Develop and maintain contact with business generators, meeting and convention planners, visitors/convention bureaus, travel agents, tour operators, airlines, corporate accounts, government departments, and other producers closely allied to hotel business.
Maintain contact with the client throughout the event in conjunction with the Banquet Manager/Captain.
Follow up on business under negotiation as well as handling confirmed business.
Communication and Coordination
Maintain a filing and tracing system for the Catering & Conventions Department.
Provide concise information in a timely manner to operational departments as required.
Participate in and conduct weekly catering meetings to discuss forthcoming events with F&B, Banquets, and Kitchen departments.
Ensure accurate recording of covers and revenue data in the sales and catering system.
Prepare proposals and contract letters to customers efficiently and timely.
Financial Management
Monitor group billing accounts for accuracy and coordinate with the Credit Manager for delayed payments.
Take responsibility for monitoring and ensuring that event revenue targets are achieved.
Initiate billing procedures, ensuring deposits and/or credit applications are received with adequate information and within an acceptable time frame.
Develop opportunities for incremental revenue to increase profitability by upselling food, beverage, and spa services.
Administrative Tasks
Assist in overseeing day- to- day events administrative tasks such as keeping organized event records, preparing minutes of all briefings and meetings, collating information for event reports, and related tasks in events administration.
Responsible for maintaining accurate written records for each client and meeting all contractual deadlines as per hotel policy regarding contracts, credit applications, rooming lists, account payments, and post- conference evaluations.
Other Duties
Perform other duties as assigned.
Follow all safety policies.
