Lounge Manager - Autograph Collection

Assists Management

Inspect grooming and attire of staff, and rectify any deficiencies.
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department- specific procedures such as food standards).
Collaborate with management to formally recognize hourly employees&039; performance contributions.
Ensure staff is working together as a team to ensure optimum service to guests.
Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Serve as hourly employees&039; first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Collaborate with management to develop and carry- out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.
Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Communicate with guests, other employees, or departments to ensure guest needs are met.
Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Listen to hourly employees&039; suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.

Quality Assurance/Quality Improvement

Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost- savings.
Comply with quality assurance expectations and standards.
Monitor the performance of others to ensure adherence to quality expectations and standards.

High school diploma/G.E.D. equivalent
At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience

Get competitive salary & service charge
Get 24/24 accident insurance during the term of the hotel contract
To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance
Work 5 days per week- 2 days off per week

Cập nhật gần nhất lúc: 2026-07-15 15:55:03