- Escort unwelcome persons from the property.
- Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit.
- Ensure adherence to quality expectations and standards.
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
- Patrol all areas of the property; secure rooms; assist guests with room access.
- Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Provide proper paperwork to employees.
- Call for assistance using proper code responses.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests&039; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand- eye coordination.
- Assist guests/employees during emergency situations.
- Respond to accidents, contact EMS or administer first aid/CPR as required.
- Perform other reasonable job duties as requested by Supervisors.
- Move at a speed required to respond to work situations (e.g., run, walk, jog).
- Move through narrow, confined, or elevated spaces.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Read and visually verify information in a variety of formats (e.g., small print).
- Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Gather information and complete reports.
- Visually inspect tools, equipment, or machines (e.g., to identify defects).
- Maintain confidentiality of reports/documents, release information to authorized individuals.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
- In addition, some states may have additional licensing/registration requirements to be considered for this position.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Defuse disturbances in accordance with company policies and procedures.
- Resolve safety hazard situations. Handle all interruptions and complaints.
- Enter and locate work- related information using computers and/or point of sale systems.
- Ensure compliance with alcoholic beverage control laws.
