The Leasing Associate is responsible for supporting Aspire’s leasing operations across serviced apartment projects, including tenant engagement, short- stay coordination, and administrative management. This role ensures effective communication with potential tenants, accurate documentation, and high standards of customer service to achieve annual occupancy, yield, and revenue targets.
The Leasing Associate also participates in corporate leasing development and contributes to Aspire’s portfolio growth by building skills in account management, negotiation, and market engagement.
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Leasing and Customer Service
• Achieve annual leasing targets in occupancy, yield, and conversion rates as set by the Leasing Manager.
• Prepare lease agreements, ensure complete documentation, and coordinate signing.
• Coordinate closely with Operations and Customer Service teams to ensure seamless tenant move- ins and positive onboarding experiences.
• Respond promptly and professionally to leasing inquiries via phone, email, and walk- ins.
• Maintain positive relationships with existing tenants and ensure high satisfaction levels to support renewals and referrals.
• Conduct property tours and present available units to prospective tenants.
Short- Stay Operations
• Coordinate bookings and support daily operations of short- stay units.
• Monitor occupancy, pricing, and performance to support yield optimization.
• Manage communication with vendors and online platforms (e.g., Booking.com, Airbnb) to ensure accurate listings and timely guest responses.
Administrative Support
• Provide accurate and timely leasing reports to ensure visibility on inquiries, conversions, and annual revenue performance.
• Prepare weekly and monthly leasing performance reports.
• Maintain accurate leasing records, contracts, and tenant databases.
• Assist in maintaining compliance with internal SOPs and company standards.
Market Engagement
• Collaborate with Marketing to enhance visibility and attract both short- stay and long- term tenants.
• Conduct local market research and competitor analysis to stay updated on rental trends and pricing benchmarks.
• Support the organization of open houses, property tours, and promotional campaigns.
Corporate Leasing Development
• Support the development of long- term partnerships with corporate tenants.
• Learn account management, contract negotiation, and corporate client servicing skills.
• Participate in training to manage corporate clients and relocation agencies.
